Adam Kaplan Blog Posts

  • Reviewing the Chargeback Time Limit for Cardholders & Merchants

    The credit card chargeback time limit refers to the specific time window allowed for parties to respond to each phase of a chargeback dispute. Card...
  • Duration Plus Intensity Drives Results

    I was in a spin class the other day, and the instructor said, "Duration plus intensity drives results." Well, that is definitely true on the spin b...
  • Sales Tips Using Submarine Metaphor

      This diagram hangs in my office as a solid representation of the submarine sales process. Using the imagery of a submarine to communicate the c...
  • Learnings from SouthEast Acquirers Association 2019

    What did you miss (at the SouthEast Acquirers Association Annual Conference)? If I saw you at the SEAA show in Atlanta last week, well it was grea...